Full time Offered Salary : Rs18,000.00 - Rs25,000.00 / Monthly

Amazon Exciting Opportunity For Work from Home/ Office Profiles

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Job Description

Greetings from Amazon!!!

If interested kindly register your details on the provided link tinyurl.com/amazon-test-2020 by copy pasting the link on the browser. If fail to register further interview assessment link will not be shared/ sent.

Candidates who register and clear the online assessment will be invited to Amazon Hyderabad office for further rounds of interviews.

Important Note -:

Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.
Night Shift is mandatory as the team works 24×7.

Work from Home (Job Type Permanent/ Contract)

Virtual Customer Service (Chat) – INR 2.0 LPA

Virtual Technical Support (Voice) – INR 3.0 LPA to 3.4 LPA

Work from Office (Job Type Permanent/ Contract)

NA International Voice – INR 2.8 LPA to 3.2 LPA

Customer Service Chat – INR 2.0 LPA

D2 international Voice- INR 3.0 LPA to 3.4 LPA

Additional Benefits Offered

Zeta Meal Card – INR 1100/month i.e. 13,200/- PA

Night Shift Allowance – INR 150/Night

Overtime Allowance as per company policy

Internet Allowance (Only work from home) – Upto INR 1250

Transport Allowance (Only work from office) – INR 4000/month

Standard 9 hour shift and five days working

Each employee and their dependents (Spouse and 2 Children) are covered up to Rs.500000 under the floater benefit scheme

Eligibility Criteria: Candidate must be a resident of Hyderabad or willing to relocate, Minimum qualification should be 10 + 2, Comfortable working in 24/7 shift (Include Night Shifts)

Important Note -:

Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.
Night Shift is mandatory as the team works 24×7.

Knowledge & Skills Required

Desired skills:

Action oriented, self-disciplined and organized

Effective time management skills and ability to prioritize work time to ensure productivity and department standards

Ability to communicate clearly with both internal and external customers

Good comprehension skills – ability to clearly understand and address customer issues appropriately

Good composition skills – ability to compose grammatically correct, concise, and accurate written responses

Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer

Good typing skills

Preferred Criteria:

Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

Should ensure ‘Work-like’ environment with no disturbance during the work hours.

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

Ability to empathize with and prioritize customer needs

Demonstrates interpersonal skills with a diverse customer base

Demonstrates conflict resolution, negotiation, and de-escalation skills

Demonstrates ownership to resolve challenging customer issues, escalating when necessary

Ability to determine customer needs and provide appropriate solutions

Maintain regular and reliable attendance, including the daily schedule as assigned

Flexible with the working schedule; may be expected to work weekends, holidays and events

Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

Ability to approach problems logically and rationally

Action oriented and self-disciplined

Organized and detail-oriented

Ability to quickly and effectively prioritize work time in various departments to meet business need

Ability to maintain composure in highly escalated situations

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