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Hiring for Freshers | Technical support/ Customer support (2.4 lpa-3.5 lpa)

  • Sahibzada Ajit Singh Nagar, Punjab, India
  • October 4, 2019 7:43 pm

Job Description

Dear Candidate :

Customer support :

 Provide phone support for Global customers.
 Be responsible to deliver a high quality, customer-driven, support service resolving
customer enquiries at the first point of call wherever possible.
 Demonstrates confidence and willingness to resolve customer requests or queries.
 Maintain and improve Customer Satisfaction by delivering against those initiatives that
have been identified as crucially important during each and every customer support
 Ability to assess customer sentiment at all stages during the communication, to take
the lead in escalating an issue on behalf of the customer and to arrange for a
supervisor to mediate in the interaction if deemed necessary by you or if requested by
the customer.
 Manages all customer communication with the appropriate level of etiquette,
timeliness and professionalism, whilst working towards achieving agreed
operational targets.
 Can interact effectively with the personnel, tools & resources in the Customer/technical
Services team to help resolve customer issues (escalation points, knowledgebase tools,
internal applications etc.)
 Completes all training and development activities in timely manner
 Understanding of escalation handling procedures.
 Service hours– 24*7 , Rotational Shifts
 Qualification – Under Graduates or Graduates in any stream
 Experience –Graduate Fresher or under Graduates with 6 to 12 months of international
BPO technical/Customer support experience.


Technical Support :

Inbound Sales and Technical Support Specialists to help customers establish and enhance their online
presence by providing web-based technical support, product information, first-rate customer service and
Selling products and services as per customer needs.
 Provide immediate Advanced Support via chat, and accompanying support via phone when necessary
 Must possess methodical and deliberate troubleshooting skills
 Exceptional attention to detail in troubleshooting and documentation
 Basic knowledge of internet technology
 Any computer certificate
 Experience of working in Tech Support

 Tech Graduates – Any Graduate with prior technical expertise
 Candidate should have good knowledge about Computer
 Must be 18 years of age or older
 Candidate should have graduated
 Open to work in rotational shifts, according to business needs
 Must pass Operations Validation
 Candidate should have all relevant documents


Additional Benefits for Candidates

·         Relocation bonus of Rs. 7,500 for out stationed candidates(Regional process) and Rs.10,000(International process).

·         Free Guest House Accommodation for 15 days(Regional or International joining in Indore and Jaipur), till first salary(Regional Mohali).

·         Travel tickets reimbursement up to Rs.700.

·         Candidate are eligible for an IJP after 6 months.

How to Apply

Online Apply

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