Hiring for Freshers | Technical support/ Customer support (2.4 lpa-3.5 lpa)
- Sahibzada Ajit Singh Nagar, Punjab, India
- October 4, 2019 7:43 pm
- Apply Online
- BPO Jobs
- 4 Oct 2019
- Job expires in: 14 days
Dear Candidate :
Customer support :
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Provide phone support for Global customers.
Be responsible to deliver a high quality, customer-driven, support service resolving
customer enquiries at the first point of call wherever possible.
Demonstrates confidence and willingness to resolve customer requests or queries.
Maintain and improve Customer Satisfaction by delivering against those initiatives that
have been identified as crucially important during each and every customer support
Ability to assess customer sentiment at all stages during the communication, to take
the lead in escalating an issue on behalf of the customer and to arrange for a
supervisor to mediate in the interaction if deemed necessary by you or if requested by
Manages all customer communication with the appropriate level of etiquette,
timeliness and professionalism, whilst working towards achieving agreed
Can interact effectively with the personnel, tools & resources in the Customer/technical
Services team to help resolve customer issues (escalation points, knowledgebase tools,
internal applications etc.)
Completes all training and development activities in timely manner
Understanding of escalation handling procedures.
MAIN JOB REQUIREMENTS
Service hours– 24*7 , Rotational Shifts
Qualification – Under Graduates or Graduates in any stream
Experience –Graduate Fresher or under Graduates with 6 to 12 months of international
BPO technical/Customer support experience.
Technical Support :
JOB DESCRIPTION :-
Inbound Sales and Technical Support Specialists to help customers establish and enhance their online
presence by providing web-based technical support, product information, first-rate customer service and
Selling products and services as per customer needs.
Provide immediate Advanced Support via chat, and accompanying support via phone when necessary
Must possess methodical and deliberate troubleshooting skills
Exceptional attention to detail in troubleshooting and documentation
Basic knowledge of internet technology
Any computer certificate
Experience of working in Tech Support
DESIRED CANDIDATE PROFILE:
Tech Graduates – Any Graduate with prior technical expertise
Candidate should have good knowledge about Computer
Must be 18 years of age or older
Candidate should have graduated
Open to work in rotational shifts, according to business needs
Must pass Operations Validation
Candidate should have all relevant documents
Additional Benefits for Candidates
· Relocation bonus of Rs. 7,500 for out stationed candidates(Regional process) and Rs.10,000(International process).
· Free Guest House Accommodation for 15 days(Regional or International joining in Indore and Jaipur), till first salary(Regional Mohali).
· Travel tickets reimbursement up to Rs.700.
· Candidate are eligible for an IJP after 6 months.
How to ApplyOnline Apply
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