Walk-in : INTERNATIONAL BPO VOICE PROCESS (US SHIFTS)

Job Description

1. NTERNATIONAL BPO VOICE PROCESS (US SHIFTS)

POSITION : US BACK OFFICE SUPPORT ( US HEALTH INSURANCE  PROCESS)
Experience: Fresher

No. of Vacancies:	50
Preferable Regions to Hire from:	Chennai/indore
Target Degree and Branch:	Any Degree –Arts/Science/Engineering
Batch:	2018/2019 only ( immediate joining for 18/2019 pass outs)
CTC and Incentives:	Rs. 2,24,000 to 3,50,000/- ( Including Night shift and Quality Allowances) + Dinner Facilities
Designation:	Associate

• Should be fit to take live Outbound calls and speak confidently to US Clients
• Follow Quality Assurance guidelines/procedures with an eye on customer satisfaction.
• Perform Quality Assurance Feedback as related to quality audits.
• Work with Team members towards compliance of all policies and procedures.
• Work with Team Leaders and Training Department to promote quality and consistency.
• Compile and maintain accurate monitor records. Update and distribute Quality Assurance Standard

JOB SPECIFICATION :

• Fluent English Communication Skills.
• Undergraduate / Graduate / Fresher’s without back logs only can apply.
• Attention to detail.

KEY ACTIVITIES :

• Interact with customers to provide and process information in Response to inquiries, concerns and request about POLICIES, CLAIM and Services.
• Accurately process and record call transaction using a computer and designated tracking software.

No Sales/Marketing, Only Customer Support US Calling – US Health Insurance Domain.
Flexible working in Night shifts.
Shift: 7.30pm to 5am, Monday to Friday 5 days working.

Interview Rounds:

Round 1 : Group Discussion (Voice Process- Night Shifts)

Round 2 : Analytical, Logical & Flexibility Check Round (Face to Face)

Round 3 : HR Salary discussion and offer roll out.

How to Apply

Walk-in : Monday to Friday

eNoah iSolution India Private Limited,

1^st, 3^rd & 4^th Floor, Elnet Software City, Taramani,

Chennai – 600113. India.

Ref :  Udyogamithra.com

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